Purpose

Lancashire County Council has a legal obligation to publish a complaints and customer feedback report on statutory social care complaints on an annual basis. There are two statutory procedures, both different: one for children and young people's social care complaints and one for adult social care complaints.

The Statutory Children's Social Care Annual Report on Complaints and Customer Feedback is set out at Appendix 'A'. 

The Statutory Adult Social Care Annual Report on Complaints and Customer Feedback is set out at Appendix 'B'. 

In addition to the statutory requirements, a Non-statutory Report on Complaints and Customer Feedback made through the Corporate Complaints Procedure (for complaints and feedback about all other services), is set out at Appendix 'C'. 

Decision

The Cabinet approved the recommendation(s) as set out in the report.