Information Technology Service Management Replacement
November 5, 2025 Deputy Chief Executive (Officer) Key decision Unknown View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
... whether to approve the procurement of a new Information Technology Service Management (ITSM) system from Provance, via Bytes Software Services Limited, using the Crown Commercial Services framework, to replace the current BMC Helix ITSM system.
Full council record
Purpose
Replacement of the information technology
service management tool by way of call-off through framework
Content
The decision maker has approved the
recommendations set out in the report attached with effect
from the decision date.
Details
| Outcome | For consultation |
| Decision date | 5 Nov 2025 |
| Subject to call-in | Yes |