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It was MOVED, SECONDED and RESOLVED to agree Option 2
and 
 
(i)            
Approve the procurement of a provider for a contact centre solution
through the use of Lot 4c of Crown Commercial Service (CCS) Network
Services 3 (RM6116) with a estimated value of £1.7m excluding
VAT, for a period of 5 years with optional extension periods of up
to 24 months at the Council’s discretion.
(ii)           
Approve the use of the Crown Commercial Service (CCS) Network
Services 3 (RM6116) Framework Agreement.
(iii)         
Approve the award of a contract to the preferred provider in
relation to a Contact Centre Solution, provided the contract values
are within authorised limits as set out above.
(iv)         
Delegate authority to the Executive Director of Corporate Resources
in consultation with the Director of Law and Corporate Governance
and Head of Corporate Customer Relations ) to select the preferred
provider in accordance with the selection and award criteria
published in the tender documentation and agree on the final form
of contract.