Annual Complaints Report 2025/26
September 8, 2026 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet of Melton Council approved the Council's refreshed Customer Feedback and Complaints Policy and the Council's annual submission to the Housing Ombudsman. This submission includes a self-assessment and an annual performance and service improvement report, which will be submitted by 30 September 2026. The decision was made on 08 September 2026.
Full council record
Purpose
Added 04 December 2025
Decision
That Cabinet:
1) APPROVED the Council’s refreshed Customer Feedback and Complaints Policy shown in Appendix 1.
2) APPROVED and provide comment on the Council’s complaints annual submission which is made up of the self-assessment shown in Appendix 2 and the annual complaints performance and service improvement report which is attached at Appendix 3 which will be submitted to the Housing Ombudsman by 30 September 2026.
Related Meeting
Cabinet - Tuesday, 8 September 2026 - 5.30 pm on September 8, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 8 Sep 2026 |
| Expected date | 8 Sep 2026 |
| Originally due | 10 Jun 2026 |
| Lead officer | Martin Guest |