Content

That Cabinet note the
content of the Public Sector Ombudsman for Wales (PSOW) annual
letter (Appendix 1) and inform the PSOW of their considerations and
any proposed actions. The PSOW is aware that due to the scheduling
of meetings there would be a delay in responding to them.
 
That the authority
continues to engage with the PSOW complaints standards work, access
training for staff and provide the PSOW with complaints data. We
have also fully implemented the PSOW’s model complaints
policy.