Content

1.    
That Cabinet note the content of the Public Sector Ombudsman for
Wales (PSOW) annual letter (Appendix 1) and inform the PSOW of
their considerations and any proposed actions. The PSOW is aware
that due to the scheduling of meetings there would be a delay in
responding to them.

2.    
That the authority continues to engage with the PSOW complaints
standards work, access training for staff and provide the PSOW with
complaints data.  We have also fully
implemented the Ombudsman’s model complaints policy.