Decision

AGREED that
Cabinet:
 

a)        
review and
note the responsibilities of the Council (both Members and
officers) as a housing authority in relation to consumer
regulation;
 

b)        
note the
progress and planned engagement with the Tenant Participation
Advisory Services (TPAS) on creating a new, strengthened tenant
engagement structure;
 

c)         
note how
feedback and insight from the tenant engagement survey 2024 will be
used alongside Tenant Satisfaction Measures performance and
learning from complaints, to inform the workplan for service
improvement for next 18 months;
 

d)        
note that
the results of the TPAS re-engineering project will be reported to
the Policy and Performance Improvement Committee in June 2025 to
scrutinise the detailed action plan, proposals for implementation
and endorse for approval by the Tenant Engagement Board and
Cabinet; and
 

e)        
approve
and endorse a bespoke training session for all Members, to be led
by the Tenant Engagement team, to raise awareness and understanding
of the Council’s obligations regarding tenant engagement and
the broader consumer regulations.