Decision

RESOLVED that:
 

(1)       Cabinet note and
agree to the publication of the annual Complaints Performance and
Service Improvement Report for Housing.

(2)       the governing
body’s response to the report be publicised on the
website.

(3)       Cabinet note and
agree the publication of the Self Assessment against the
Code.

 
REASONS FOR DECISION - To comply with
legislation and the Housing Ombudsman’s regulatory
requirements.  To ensure the complaints
procedures were working in practice and compliant with the
Code.  To ensure complaints were open
and transparent to the public in line with legislation.
 
OTHER OPTIONS CONSIDERED AND REJECTED -
Not to have a Self Assessment and annual Complaints Performance
Service Improvement report, this was rejected as this would not
comply with legislation.

 
This
was not a Key Decision and so can be implemented with immediate
effect by officers.