Content

RESOLVED: That Cabinet:

(1)  
Agreed that each Council leads on their own customer
service provision with one set of processes for customer
interactions being developed and agreed with a focus on resolution
at the first point of contact.
 

(2)  
Noted the draft timeline for the transition for
customer service provision outlined in 8.7
 

(3)  
Agreed to the proposed updates and changes to
financial management and governance arrangements and subsequent
necessary changes to the Inter Authority Agreement outlined in
Section 8.
 

(4)  
Agreed the updated waste service policy statements
contained in Appendix 2 to come into force from May
2025.
 
REASON FOR DECISIONS: To ensure
the effective and efficient administration of the shared waste
service.