Purpose

Seeking approval for the annual self assessment against the Housing Ombudsman Complaint Handling Code and accompanying 'Performance and Service Improvement' report for submission and publication

Decision

Resolved:

1. That the Housing Ombudsman Complaint Handling Code Self-Assessment 2026 be approved for submission and publication.
2. That the Annual Complaints Performance and Service Improvement Report 2025/26 be approved for submission and publication.