Purpose

Ensuring that Oldham Council has an effective
complaints and representations procedure is one of the main ways in
which we can ensure that the voices of children and young people
are heard, and that they are able to contribute to the process of
identifying improvements needed to the way in which our services
are delivered.

This document details the way in which complaints about
Children’s Residential Homes will be dealt with. It is
intended to replace all previous Children’s Homes Complaints
and Representations Policies and Procedures and has been produced
in line with requirements of The Children’s Homes
Regulations, Regulation 39 Complaints and Representations and The
Children Act 1989 Representations Procedure (England) Regulations
2006.

Content

RESOLVED -
To agree and adopt the complaints policy for Children’s
Residential Homes included at Appendix A in addition to the
children and young people friendly version of the policy contained
in Appendix B.