Purpose

With a return to increasing walk-in visitor
footfall in Access Oldham, together with the services imminent
relocation to Spindles (currently scheduled for mid-May 2024) and a
requirement to provide Key Performance Indicators (KPIs) on visitor
numbers and service levels, the service would now like to re-enable
the Qmatic visitor management and ticketing system which was
decommissioned during the Covid pandemic.

Content

RESOLVED - That:
Following a procurement process, re-enabling the existing Qmatic
system has been identified as the preferred approach, allowing for
the re-use of retained hardware. The software and user interface is
as previously used, however, the system will be located off premise
in line with Council ICT strategy. The proposed award is for a
three-year contract to provide the software and hardware for the
scheme.