Council's Complaints Policy and adoption of the Ombudsman's Complaint Handling Code

July 17, 2024 Approved View on council website

Supporting Documents

Committee Report Ombudsmans Complaint Handling Code and Council Complaints Policy.pdf
Appendix E Complaints Policy draft EQIA.pdf
Appendix D Complaints workflow.pdf
Appendix A Complaints Handling Code.pdf
Appendix B Complaints Policy 2024 3.pdf
Appendix C Complaint handling guidance 2024.pdf

Details

OutcomeRecommendations Approved
Decision date17 Jul 2024