Content

8.1

The Committee considered a report of the
Executive Director of Neighbourhood Services which provided the
Committee with the 2024/25 Tenant Satisfaction Measures (TSMs)
prior to their submission to the Regulator of Social Housing, and
which summarised the Housing and Repairs performance information up
to the end of Quarter 4 2024/25 (January – March 2025), in
order to facilitate the Committee in monitoring and scrutinising
performance.

 

 

8.2

RESOLVED UNANIMOUSLY: That the Housing Policy
Committee:

(a) 
Notes the Council’s Tenant Satisfaction Measures performance
scores as set out in Appendix A of the
report.

(b) 
Notes the Housing and Repairs performance update provided for
quarter 4 2024/25 (January - March 2025)

 

 

8.3

Reasons for Decision

 

 

8.3.1

The Housing
Policy Committee has delegated authority to monitor the performance
of Housing and Repairs services to ensure that:

·      
The service is delivering for tenants, and that tenant satisfaction
in closely monitored.

·      
Limited resources are maximised due to budgetary
pressures.

·      
The Council is delivering on corporate priorities

 

 

8.3.2

Performance information is shared with external organisations
such as the Regulator of Social Housing and the Housing Ombudsman
for scrutiny.

 

 

8.4

Alternatives Considered and
Rejected

 

 

8.4.1

The reporting of TSMs is a statutory requirement for all social
housing landlords.

 

 

8.4.2

The Housing Policy Committee has delegated responsibility for
the regular monitoring of data including performance and financial
information, and the performance monitoring of Housing (public
sector, private sector, and related functions) services. Therefore,
no alternative options to the production of this report have been
considered.