Content

10.1

The Chief Operating Officer presented a report
proposing a new Customer Experience Strategy and Digital Strategy
to be delivered under the Future Sheffield Programme, the
Council’s four-year transformation programme, which is aimed
at improving service effectiveness and delivery across the
organisation whilst creating a robust long-term financial plan for
the Council.

 

 

10.2

RESOLVED UNANIMOUSLY: That Strategy and
Resources Policy Committee:-

 

 

 

(a) approves the
Customer Experience Strategy attached to the report at Appendix A;
and
 
(b) approves the
Digital Strategy attached to the report at Appendix
B

 

 

10.3

Reasons for Decision

 

 

10.3.1

The Customer
Experience Strategy and Digital Strategy are key pillars the
Council’s four-year transformation programme, Future
Sheffield, which is aimed at improving service effectiveness and
delivery across the organisation whilst creating a robust long-term
financial plan for the Council. The strategies will ensure an
organisation wide approach to customer services and digital
transformation. This will contribute to achieving the vision and
priorities of the Council Plan.

 

 

10.4

Alternatives Considered and
Rejected

 

 

10.4.1

The Council could choose not to have either a Customer
Experience Strategy or a Digital Strategy. This has been rejected
because the strategies are interlinked and together will contribute
to successful delivery of the Council Plan through the
Council’s four-year transformation programme, Future
Sheffield.