Aligning our Customer Services and the Drive to Digital
July 19, 2023 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
Shropshire Cabinet agreed to reduce Customer Service Centre telephone service opening hours to 9am to 3pm Monday to Friday. This decision was made on 19/07/2023. The Cabinet also agreed to a trial period of opening until 6pm on one day per week, starting on or after 21st August 2023, and delegated implementation to the Executive Director of Resources in consultation with the Portfolio Holder for Culture and Digital.
Full council record
Decision
RESOLVED:
That Cabinet:-
· Agreed the need to support the Council’s drive to digital services by reducing CSC telephone service opening hours whilst still providing a telephone service for those residents unable to transact online.
· Agreed the revised opening times of the Customer Service Centre general calls as 9am to 3pm Monday to Friday, but with a trial period of opening of up to 6pm starting on or after 21st August 2023, on one of those days in order to consider any change in the level of demand for later opening.
· Delegated the implementation of these proposals to the Executive Director of Resources in consultation with the Portfolio Holder for Culture and Digital.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 19 Jul 2023 |
| Effective from | 27 Jul 2023 |
| Subject to call-in | Yes |