Purpose

Self Assessment against the Housing Ombudsman
Complaint Handling Code and Annual Complaints, Performance &
Service Improvement

Decision

The Cabinet Member (the Member Responsible for
Complaints (MRC)) RESOLVED to note the contents and approve
publication of the:
 
(a) 
Annual Complaints Performance and Service Improvement Report;
and
 
(b) Self Self-Assessment against the
Housing Ombudsman Complaint Handling Code