Complaints policy and Annual Customer Feedback reports

January 22, 2025 Approved View on council website
Full council record
Content

The Committee discussed the report and
resolved to recommend that there should be “Democratic
oversight at Executive level at the point a complainant is likely
to be restricted on their access to the Council under the
‘Managing Unreasonable Customer Behaviour Policy’.
Proposed by Cllr Hobhouse and Seconded by Cllr
Kravis.

Supporting Documents

Item 8 - SC Annual Feedback Report 2023-24.pdf
Item 8 - DRAFT Somerset Council Complaints Policy 2024.pdf
Item 8 - Complaints Policy Review Report.pdf
Item 8 - Annual Customer Feedback Report.pdf

Details

OutcomeRecommendations Approved
Decision date22 Jan 2025