Customer Feedback Annual Report and SC Complaints Policy

February 3, 2025 Executive (Other) Key decision Approved View on council website
Full council record
Content

Following consideration of the officer report,
appendices, and discussion, the Executive resolved to:
·      
agree the adoption of the revised Complaints Policy from 1st April
2025.  
·      
sign-off the 2023/24 Annual Feedback Report and approve publication
of it to the council’s website. 
 

Supporting Documents

Somerset Council Complaints Policy 2024 update.pdf
SC Annual Feedback Report 2023-24.pdf
Complaints Policy Annual Report Executive Committee Cover Report.pdf

Details

OutcomeRecommendations Approved
Decision date3 Feb 2025