Purpose

To amend the Council’s suite of
Operational Key Performance Indicators (KPIs).

Content

Cabinet has:

(i)   Agreed
the proposed changes to the KPI suite set out at Appendix A,
for quarterly reporting throughout 2025-26, including the
recommendation for staff turnover and sickness measures to be
scrutinised at Employment and Staffing Committee, rather than as
part of each KPI report.

(ii) Agreed that the suggested changes to the calculation and
monitoring period of the sickness KPI and the monitoring of emails
are not taken forward, for the reasons outlined at paragraph
12.

(iii) Noted the introduction of a new additional suite of measures,
called Strategic Indicators (SIs), as set out at paragraphs 16-19
and at Appendix B.
(iv) Asked officers to
produce a pilot service dashboard for members to review by the end
of the first quarter of 2025-26, which will then form the basis for
other service dashboards to be rolled out by the end of the
year.