Purpose

To approve the annual contract renewal
with Jadu, the cumulative spend with the current provider is more
than £500,000.
 
 

Content

That
it be agreed that the Cabinet Member for Infrastructure and
Corporate Strategy:

 
1.
      Approves the
extension of the contract for Provision of a Content and Case
Management System for My Southend (myaccount) and SCC/Livewell Websites for a period
of 12-months with the incumbent provider, from 6 April 2026 to 5
April 2027.
 

Reasons for the decision

 
My Southend (myaccount) and SCC/Livewell Websites are built on
the Jadu web platform, which was procured in 2023, using
a three-year +1 optional year contract which runs to
end April 2027.
 
The MySouthend
site is a critical digital entry point for services to residents,
businesses, officers, and Councillors for the foreseeable future,
enabling streamlined access to council services and case
management.
 
Jadu are a reliable, competent partner who
provide a stable platform that is compliant to industry
accessibility standards.
 
As part of the wider ongoing MySouthend program, Jadu actively engage with SCC
ICT and are meeting expected performance standards expected.
 
The cumulative contract value
exceeds £500,000; therefore, this decision is a key
decision.
 
Provision of MySouthend directly supports the council’s
strategic priorities, as set out in the Corporate Plan
2024-2028, particularly the focus on a transformative, responsive
council. It is also fully aligned with the
council’s Digital Strategy 2023–2026, which sets
out a vision for a digital-first, cloud-enabled, and data-driven
organisation.