Customer Experience Strategy
December 11, 2024 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to approve the Customer Experience Strategy and its implementation, including a delivery plan, performance monitoring schedule, and annual customer and employee surveys, while delegating authority to the Deputy Chief Executive and Director for Corporate Services to approve the Customer Experience Delivery Plan.
Full council record
Purpose
Consideration of Staffordshire County
Council's draft Customer Experience Strategy, reflecting learning
from engagement with customer and employees in March 2024. If
approved this Strategy will be implemented following the
decision.
Related Meeting
Cabinet - Wednesday 11th December 2024 10:00am on December 11, 2024
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 11 Dec 2024 |
| Subject to call-in | Yes |