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Cabinet received a report
highlighting the Council’s performance against the Tenant
Satisfaction Measures (TSMs) for 2024/25, when compared to the
results from 2023/24.
 
Members noted that overall, the
performance across the Tenant Satisfaction Measures, demonstrated a
broadly positive trajectory, with several key areas showing marked
improvement and others maintaining consistently high
standards. 
 
Members agreed the importance
of remaining committed to building on these improvements in the
coming year and to continue to deliver against the Regulator for
Social Housing’s Performance Improvement Plan beginning the
journey towards securing a C1 grade.
 
The Portfolio Holder for Housing welcomed the
addition of Councillor Nigel Williams to the Cabinet as Portfolio
Holder with responsibility for Tenant Involvement who would
contribute to ensuring meaningful engagement with Council tenants
going forward.
 
It was RESOLVED that:
 

1.   
The results of both the TSM Management Data and the Tenant
Perception Surveys for 2024/25 and the improvement actions being
undertaken to further improve tenant satisfaction levels be
noted;

2.   
The publication of the TSM Management Measures on the
Council’s website be approved.