Purpose

There had been service failure in the
landlord's handling of the complaint, for the time, trouble
distress and inconvenience caused by the landlords ineffective
complaint handling.
The recommendation from the Housing Ombudsman that a payment in the
sum referenced be made to the tenant. The recommendations have been
accepted.

Content

To accept the recommendation of the Housing
Ombudsman in respect of a complaint investigated and determined by
it - including to authorise a payment in the sum of £300 to
the tenant concerned (reference 202302247).