Purpose

There had been service failure in the
landlord's handling of repair issues relating to the complainant's
tenanted property. In recognition of this service failure and for
the associated distress caused to the tenant, the recommendation
from the Housing Ombudsman that a payment in the sum referenced be
made to the tenant. The recommendations have been
accepted.

Content

To accept the recommendation of the Housing
Ombudsman in respect of a complaint investigated and determined by
it - including to authorise a payment in the sum of £500 to
the tenant concerned (reference 202116817).