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RESOLVED that Cabinet
–

 

(a)   notes the
outcome of the review of the service as set out in the Portfolio
Holder’s report (A.8) and its appendices and agrees the
decision, in principle, to adopt Option 2, that is to cease the
telecare and lifting/response provision of the Careline Service, in its entirety, including
service delivery under third-party contracts and that the remaining
service provision will solely relate to the Council’s
Out-of-Hours and CCTV service;

 

(b)   approves the necessary consultation to be undertaken
with customers, residents and key stakeholders. This consultation
to be based upon balancing best value principles with the needs of
the Council’s existing customers, who now have a wider range
of options available on the open market, at more comparable rates
than the Council can continue to supply the service for;

 

(c)   delegates the format and design of the consultation
to the Leader of the Council and the Portfolio Holder for
Partnerships, in consultation with the Assistant Director
(Partnerships) and the Assistant Director (Governance);

 

(d)   agrees the
Communication and Engagement Plan with an overriding objective to
encourage and support active engagement with services users to
understand the principles of Option 2 and the alternative providers
available, as well as understanding why Option 2 is the preferred
option;

 

(e)   requests that the outcome of the consultation be
reported back to the Cabinet in either October or November 2024,
for a decision as to the future provision of Careline Services (telecare/lifting/response
service), which will include a detailed transition plan as
necessary; and

 

(f)   subject to the associated funding being agreed as
part of report item A.9 elsewhere on the agenda, sets aside a total
budget of £0.746m to meet the potential implementation
costs.