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RESOLVED
that Cabinet
–
 

(a)   
in accordance with the Housing Ombudsman’s
Complaint Handling Code and in compliance with Cabinet’s
scrutiny and oversight requirements, formally receives and notes
the Council’s Annual Complaints Performance and Service
Improvement Report, which includes the Annual Self-Assessment
against the Code, as set out in Appendices A and B to the Portfolio
Holder’s report (A.3);

 

(b)   
formally approves its response, as submitted by the
Leader of the Council at this meeting and recorded above, to the
Annual Complaints Performance and Service Improvement report, for
publication; and

 

(c)    
authorises Officers to publish both the Service
Improvement Report and the Cabinet’s response thereto on the
Council’s website within the section relating to complaints
and to submit the self-assessment to the Housing Ombudsman by no
later than 30 September 2025.