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RESOLVED that –
 

(a)    
the recommendation made by the Audit Committee be accepted and that
the response of the Portfolio Holder responsible for Housing and
Planning thereto be endorsed;

 

(b)    
the new Corporate and Housing Complaints Policy, as set out in
Appendix 2 to this report, be approved and adopted with effect from
1 September 2025;

 

(c)    
the Assistant Director (Corporate Policy and Support) be authorised
to make minor adjustments to the Policy, following consultation
with the Portfolio Holder designated as the Member Responsible for
Complaints to address such matters as amendments to the Code of
Complaints Handling by either the Housing Ombudsman or the Local
Government and Social Care Ombudsman (or both); and

 

(d)    
the Portfolio Holder for Housing and Planning be nominated as the
Council’s Member Responsible for Complaints under the Policy
and provide monitoring throughout the year, highlighting and
addressing reoccurring themes to Cabinet and/or the Leader of the
Council where necessary to do so.