Purpose

The consideration of the complaint by the
Housing Ombudsman identified a service failing and as part of their
orders to the Council a payment in the sum identified was
considered appropriate.

Content

To authorise a payment in the sum of
£900 to a complainant in accordance with an order from the
Housing Ombudsman due to a finding of failings by the Council in
the case concerned.

Alternative options considered

The findings of the Ombudsman are not related
to local government reorganisation. Areas of service improvement
identified in the internal investigation will be implemented and
improve the standing of the service in the run up to
reorganisation.