Purpose

The purpose of the report is to provide
Cabinet with an overview of the complaints performance for the
2014/15 financial year.

Content

Cabinet agreed to note;
 
·        
The progress made during the past year to manage and learn from the
complaints received so service improvements are delivered and
reoccurrences are minimised; and

 
·        
The proposals to support service areas to use their customer
contact information to investigate and ultimately reduce the number
of complaints coming into the Council in the future.
 
REASON FOR DECISION:           
As set out in the report.
 
CONSULTATION:                         
As set out in the report.
 
MEMBERS’ INTERESTS:
                       
None declared.