Purpose

To approve a contract renewal for the councils’ CRM system

Decision

To approve the contract for provision of a customer relationship management (CRM) solution at a total cost of £533,642.

The contract is a joint software licence agreement between Vale of White Horse District Council, South Oxfordshire District Council and GOSS Interactive.

The council has run a procurement process using the G-Cloud 14 framework for suitability of solution and the outcome is to award to Goss Interactive who are the current supplier, under a call-off contract for three years (with the option to extend for one period of 12 months). The award is made on the basis of the most advantageous to the councils.