Managed Service Desk & Infrastructure Management
September 7, 2026 Cabinet (Cabinet collective) Key decision Approved View on council websiteFull council record
Decision
Resolved –
- that the strategic direct award of a contract to Littlefish (UK) Limited for the provision of Managed Service Desk and Infrastructure Management services is approved.
- that the contract be awarded for a term of three years, commencing on 1 November 2026, or earlier on agreement with the contractor, with a total contract value of £919,665.00 (£306,555.00 per annum).
- that the Council utilises the Crown Commercial Service / GCA Technology Services 4 (RM6190) framework, Lot 3 (Operational Services) for this award.
- that Cabinet notes the direct award is legally justified under Sections 41–43 and Schedule 5 of the Procurement Act 2023, specifically for reasons of extreme urgency, advantageous purchase, and replacement for compatibility.
- that the 4-month interim service bridge from 1 July 2026 to 31 October 2026 is formally noted as a necessary measure to maintain 24/7 operational continuity while the main 3-year contract is processed.
Related Meeting
Cabinet - Monday, 7 September 2026 - 7.00 pm on September 7, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 7 Sep 2026 |
| Effective from | 16 Sep 2026 |
| Expected date | 7 Sep 2026 |
| Originally due | 7 Sep 2026 |
| Lead officer | Rekha Das |
| Subject to call-in | Yes |