Customer Feedback Annual Report 2024-2025

October 15, 2025 Council (Other) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...to approve the recommendations outlined in the Customer Feedback Annual Report 2024-2025, including reviewing the performance data, continuous improvement plan, and self-assessment related to complaints, and delegating authority to implement agreed recommendations or changes.

Related Meeting

Council - Wednesday, 15th October, 2025 7.30 pm on October 15, 2025

Supporting Documents

Customer Feedback Annual Report 2024-2025.pdf
Appendix 2 LGSCO annual review letter.pdf
Appendix 3 LGSCO West Lancashire Borough Council Cases 2024-2025.pdf
Appendix 4 Continuous Improvement Plan 24-25.pdf
Appendix 1 High Level Definitions and Graphs.pdf

Details

OutcomeRecommendations Approved
Decision date15 Oct 2025