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RESOLVED: that
Cabinet:
a)   
Agreed to proceed with the replacement of the Adult
Social Case Management, at an estimated contract cost, including
supplier implementation (£300,000), hosting, and annual fee
costs, of up to £2,500,000 as outlined in section
7.
b)   
Noted that in addition to the above costs a further
£1.018m of costs would be incurred to implement the new
system.
c)   
Subject to consideration at the transformation
board, supported the use of Transformation Funds, at an estimated
cost of £1,318,000 to fund the total implementation
costs.
d)   
Noted that the ongoing costs of £367,000 per
year were anticipated to be met from existing budgets and savings
associated with the new system but if, following procurement, there
was a shortfall the difference would be built into the 2025-26
budget.
e)   
Approved the use of the Crown Commercial Services RM
(6259) Vertical Application Solutions (VAS) Framework Lot 2c to
purchase the system to ensure compliance with the relevant
procurement requirements.
f)    
Delegated authority to the Executive Director of
People Services in liaison with the Lead Cabinet Member for Adult
Social Care and Public Health, to take any further decisions and
actions required to award the contract and implement the Case
Management System.
 
REASONS RESOLVED:
·        
To implement a new Case Management System that is
fit for purpose and enables the council to meet its statutory
obligations for delivering Adult Social Care across West
Northamptonshire.
·        
There are several key business drivers to move from
the existing case management system to a new system include the
following:
·        
Efficiency –to deliver efficiencies through
improving processes, removing unnecessary bureaucracy, and enabling
greater staff self-sufficiency through mobile digital self-serve
for day-to-day transactional services, releasing time for staff to
spend on direct client contact.
·        
Residents & Market Providers –to enable
Residents and Market Providers to self-serve and self-access
services.
·        
Accurate and timely data –To provide accurate
data that is simple to extract, enabled by seamless integration
between systems.
·        
Integrated access to information –to data to
be accessed through a single reporting and business intelligence
solution which will be integrated across all platforms, keeping
data consistent, accurate, and unique. This will enable WNC to know
our customer, their needs, and our service performance, all in one
place.
 
ALTERNATIVE ACTIONS:
Other alternatives considered
include:

·        
To have no case management system, this would not be
a viable option that could be considered.

·        
To extend current contract. There is no provision
for the current contract to be extended beyond March
2025

·        
To explore alternative existing systems, there are
no other case management software applications in use within the
Council that could be utilised to meet the requirements of an ASC
case management system.

·        
The associated finance module remains outstanding
resulting in Adult Social Care having to retain the legacy system
(CareFirst).
The scope of the programme is
to procure and implement a new integrated Case and Financial
Management contract to provide services to Adults across West
Northants