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RESOLVED:
a)   
Noted the contents of the report and Appendix A on
the performance of Housing Landlord Services provided by
NPH.
b)   
Noted the outcome of the Tenant Satisfaction Survey
results as detailed in Appendix B and associated NPH Improvement
Plan detailed in Appendix C, ahead of the results being submitted
to the Regulator of Social Housing.
c)   
Noted the contents of Appendix D on the performance
of complaint handling services provided by NPH.
d)   
Approved the self-assessment detailed in Appendix E
for submission to the Housing Ombudsman and for publication on the
Council’s website.
e)   
Noted Appendix F, NPH’s Complaints and
Feedback Policy ensuring compliance with the Code.
f)    
Approved the appointment of the Cabinet Member for
Housing as the Member Responsiblefor Complaints in relation to
complaints in scope of the Housing Ombudsman code.
g)   
Noted the nomination of the Head of Housing Strategy
and Partnerships as the senior lead person accountable for
complaint handling under the Housing Ombudsman code.
 
REASONS RESOLVED:
Regular reporting to Cabinet on
the performance of NPH is necessary to ensure the Council receives
the necessary assurance as landlord and Registered Provider that
its housing stock is being managed in accordance with the
provisions within the Management Agreement and in line with the
Council’s expectations, and in accordance with relevant
legislation and regulation.
 
ALTERNATIVE OPTIONS:
None