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RESOLVED: Cabinet noted the
performance of the Council and the approach to the ongoing learning
and improvement from resident feedback, that will support the
responsiveness and de-escalation of future complaints.
 
REASONS RESOLVED:
Local Government Ombudsman Link
Officers (Complaints Manager) are encouraged to share the Annual
Review Letter to raise the profile of complaints resolution,
highlighting areas for improvement and sharing successes,
initiating discussions, and agreeing actions with key officers and
elected members to support compliance in complaints
handling.
 
ALTERNATIVE OPTIONS:
None