Purpose

To receive the Ombudsman Annual Review
Letter.

Content

The Executive Resolved

That  (i)    the letter from the Local Government
and Social Care Ombudsman (LGCSO) be noted; and

         
(ii)   the work to improve the
Council’s complaints handling processes be noted.

Reason: Effective complaints handling processes are
a key part of the Council’s assurance framework. The LGCSO
Annual Review letter provides insight into the Council’s
performance around complaints, and it is recommended that the
letter is shared with the Executive and the Resource and Finance
Scrutiny Committee for consideration.