Update of Complaints Policy EXE25-108
December 11, 2025 Council, Executive (Other) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...the draft Woking Borough Council Complaints Policy was approved, subject to agreed amendments, to consolidate corporate and housing complaints under one policy and meet Ombudsman requirements.
Full council record
Purpose
To consider an updated Complaints Policy,
which meets the requirements of the relevant Ombudsman and brings
corporate and housing complaints together under one policy.
Content
It
was resolved that the draft Woking Borough Council (WBC) Complaints
Policy included at Appendix 1 to the report be approved, subject to
the amendments agreed by the Executive.
Related Meeting
Council - Thursday, 11th December, 2025 7.00 pm on December 11, 2025
Supporting Documents
Details
| Outcome | Recommendations approved |
| Decision date | 11 Dec 2025 |