Decision Maker: Garioch Area Committee

Outcome: Note

Is Key Decision?: No

Is Callable In?: No

Date of Decision: December 3, 2024

Purpose: To provide the Garioch Area Committee with an update on progress in relation to Business Services performance indicators which support the Council Plan Priorities 2024-29.

Content: Committee agreed to provide the following comments:-   1.       consideration should be given to extending the targets for the indicators Housing Benefit Claims and Council Tax new claims;   2.       encourage the Service to provide an appropriate alternative indicator relating to webchats; and   3.       welcome the provision of more area focussed information.