Decision

Complaints policy and Annual Customer Feedback reports

Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: January 22, 2025

Purpose:

Content: The Committee discussed the report and resolved to recommend that there should be “Democratic oversight at Executive level at the point a complainant is likely to be restricted on their access to the Council under the ‘Managing Unreasonable Customer Behaviour Policy’. Proposed by Cllr Hobhouse and Seconded by Cllr Kravis.

Supporting Documents

Item 8 - SC Annual Feedback Report 2023-24.pdf
Item 8 - DRAFT Somerset Council Complaints Policy 2024.pdf
Item 8 - Complaints Policy Review Report.pdf
Item 8 - Annual Customer Feedback Report.pdf