Decision

Complaints Policy and Unreasonable Actions Policy

Decision Maker: Policy and Finance

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: January 21, 2025

Purpose:

Content:

Supporting Documents

Complaints Review Policy Report.pdf
Appendix 2 - Complaint-Handling-Code-FAQs.pdf
Appendix 1 - Current Complaints Policy.pdf
Appendix 3 - Complaints Policy.pdf
Appendix 2 - Complaints Handling Code.pdf
Appendix 5 - Policy on managing unreasonable actions by complainants.pdf
Appendix 4 - Guidance from LGSCO.pdf

Related Meeting

Policy and Finance - Tuesday, 21st January, 2025 6.30 pm on January 21, 2025