Decision Maker: Executive

Outcome: For Determination

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: February 11, 2025

Purpose: To enter into a contract with Netcall for the provision of hosted IT services

Content: The Executive RESOLVED to:   Authorise the Joint Strategic Director of Finance & Resources and S151 Officer, in consultation with the Portfolio Holder for Finance, Assets and Property and the relevant Portfolio Holder for the service area concerned, to enter into a contract with Netcall Technology for three years in respect of the provision of customer service telephony, online forms, and case management.