Decision Maker:

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: February 12, 2025

Purpose:

Content: 10.1 The Service Manager for Safeguarding Quality Assurance introduced the report which provided the Committee with the next scheduled update in the governance cycle to provide assurance on a 6 monthly basis, specifically on complaints and feedback within Adult Care and Wellbeing. 10.2 RESOLVED UNANIMOUSLY: That the Adult Health and Social Care Policy Committee:- a.    To seek endorsement of the Adult Social Care Complaints Annual Report 2023 – 2024. b.    To seek endorsement of the progress in working towards the Outcomes set out in the Complaints Delivery Plan. 10.3 Reasons for Decision 10.3.1 An endorsed Complaints Annual Report and endorsed Learning from Feedback gives the Public and Members assurance that Adult Care and Wellbeing is delivering upon its commitment to learn from complaints and learn from feedback. Asking for six monthly updates provides greater accountability and transparency regards our delivery upon service improvements identified. 10.4 Alternatives Considered and Rejected 10.4.1 Alternative Option 1: An alternative option is that Committee do not endorse the Annual Report and Learning from Feedback. However, this would not provide the opportunity for assurance and scrutiny. 10.4.1 Alternative Option 2: Endorsement of the Annual Report for 2023 – 2024 whilst requesting specific actions for assurance in August 2025, the next planned update to Committee on Complaints in Adult Care and Wellbeing