Decision Maker: Housing Policy Committee

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: March 20, 2025

Purpose: Approval of Performance Monitoring Report.

Content: 9.1 The committee considered a report of the Executive Director Neighbourhood Services providing an overview of housing and repairs performance for a range of services within its remit. The report covered the period up to quarter 3 2024/25 (October – December 2024).   A detailed appendix report was included with comparative data against other landlords where available and regulatory performance. The report enabled the Committee to understand and comment on the performance delivery of housing and repairs services to both tenants and citizens.     9.2 RESOLVED UNANIMOUSLY: That the Housing Policy Committee:-   1.    Notes the performance report update provided for quarter 3 2024/25 (October - December 2024) 2.    Highlights and records any issues of concern that they wish to receive focussed analysis on in future performance reports.     9.3 Reasons for Decision 9.3.1 The Housing Policy Committee has delegated authority to monitor the performance of Housing and Repairs services to ensure that: •       The service is delivering for tenants, and that tenant satisfaction in closely monitored •       Limited resources are maximised due to budgetary pressures •       The Council is delivering on corporate priorities Performance information is shared with external organisations such as the Regulator of Social Housing and the Housing Ombudsman for scrutiny.     9.4 Alternatives Considered and Rejected 9.4.1 The Housing Policy Committee has delegated responsibility for the regular monitoring of data including performance and financial information, and the performance monitoring of Housing (public sector, private sector, and related functions) services. Therefore, no alternative options to the production of this report have been considered.