Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: April 23, 2025

Purpose: To approve the engagement plans for the period 2024-2027.

Content: RESOLVED That the Cabinet: a)                approves the adoption and subsequent publication of Crawley Homes Resident Engagement Strategy (Appendix A of report CH/220). b)                delegates authority to the Head of Crawley Homes, in consultation with the Cabinet Member for Housing, to make amendments to these policies as further changes to legislation and statutory guidance are introduced or following a subsequent review.  (Generic Delegation 7 will be used to enact this recommendation). Reasons for the Recommendations To ensure that Crawley Homes complies with the Consumer Standards, published April 2024.  In particular to comply with the Transparency, Influence and Accountability standard, whereby providers must provide opportunities to shape the delivery of services. To formally represent our longstanding commitment to engagement and set out future intentions, thereby developing a relationship of trust between Crawley Homes and its residents.