Decision Maker: Mayor and Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: No

Date of Decision: May 21, 2025

Purpose:

Content: It was MOVED, SECONDED and RESOLVED to agree Option 2 and    (i)             Approve the procurement of a provider for a contact centre solution through the use of Lot 4c of Crown Commercial Service (CCS) Network Services 3 (RM6116) with a estimated value of £1.7m excluding VAT, for a period of 5 years with optional extension periods of up to 24 months at the Council’s discretion. (ii)            Approve the use of the Crown Commercial Service (CCS) Network Services 3 (RM6116) Framework Agreement. (iii)          Approve the award of a contract to the preferred provider in relation to a Contact Centre Solution, provided the contract values are within authorised limits as set out above. (iv)          Delegate authority to the Executive Director of Corporate Resources in consultation with the Director of Law and Corporate Governance and Head of Corporate Customer Relations ) to select the preferred provider in accordance with the selection and award criteria published in the tender documentation and agree on the final form of contract.