Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 10, 2025

Purpose: To provide Cabinet with an update on progress made towards meeting the outcomes of the Social Housing (Regulation) Act 2023, including revised consumer standards.

Content: That the work underway towards delivering the outcomes of the consumer standards, and the progress made towards aligning services with the new regulatory regime be noted.  

Reasons for the decision:     To provide updated information regarding ongoing work towards meeting the outcomes of the consumer standards.  

Alternative options considered: Do nothing – to retain progress updates through operational arrangements with the Portfolio Holder for Strategic and Operational Housing.  This option was not considered to be appropriate as the Regulator of Social Housing was clear that Councillors were responsible for ensuring that the Council, in its role as a registered provider, was meeting the regulatory standards set.