Decision Maker: Executive

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: No

Date of Decision: June 12, 2025

Purpose: To note and approve the submission of the Tenant Satisfaction Measures 2024-25 to the Regulator of Social Housing, including the statement of approach on consultation and publication of results.

Content: The Executive Resolved That  (i)    the Tenant Satisfaction Measure (TSM) Results for 2024/25 for Woking Borough Council be reviewed and approved for submission to the Regulator of Social Housing; and           (ii)   the ‘Tenant Perception Survey: Summary of Approach’ (attached at Appendix 1 to the report) and ‘Tenant Satisfaction Measures: Publication Approach’ (attached at Appendix 2 to the report) be reviewed and approved for submission to the Regulator of Social Housing. Reason: To inform the Executive of the outcome and seek authority to submit the Tenant Satisfaction Measure results (TSMs), including the Tenant Perception Survey, for Woking Borough Council to the Regulator of Social Housing as required by the Regulatory Standards.