Decision Maker: CPH Housing Decision Session

Outcome: Recommendations Approved

Is Key Decision?: Yes

Is Callable In?: Yes

Date of Decision: June 17, 2025

Purpose: Self Assessment against the Housing Ombudsman Complaint Handling Code and Annual Complaints, Performance & Service Improvement

Content: The Cabinet Member (the Member Responsible for Complaints (MRC)) RESOLVED to note the contents and approve publication of the:   (a)  Annual Complaints Performance and Service Improvement Report; and   (b) Self Self-Assessment against the Housing Ombudsman Complaint Handling Code