Decision Maker: Cabinet

Outcome: Recommendations Approved

Is Key Decision?: No

Is Callable In?: Yes

Date of Decision: June 25, 2025

Purpose:

Content:  RESOLVED that Cabinet:-   (i)            Endorse the HOS Self-Assessment outcome, as agreed with the Member Responsible for Complaints, which will be submitted to the Housing Ombudsman and published on the Berneslai Homes website; and   (ii)          Note complaints performance for 2024/25 and be assured of the continued positive progress in improving the complaints handling service within Berneslai Homes, responding to complaints within timescale and the strengthened governance oversight of complaint handling and learning.